Come on People – RECONNECT LANDLINE
17
MAR
Through ‘Reconnect Campaign’ we invite all previous customers who discontinued their usage of PTCL Landline, while offering them various incentives. Unlike any other customer win-back campaign, ours will have the most persuasive winning factor of offering our customers a reliable answer to an unpredictable communication environment in which they have an unavoidable need for staying connected. Not only that, we hold a remarkable edge in this segment due to the fact that PTCL Landline is now more economical than ever with presence of packages like Freedom Unlimited and Double Up Unlimited. Therefore, the absolute DNA of PTCL Landline makes it ideal for households and businesses to enjoy seamless connectivity.
The Reconnect Offer:
Free Installation / Restoration
Unlimited On-Net Calls for Rs. 250 per month till December 2013
Zero Line Rent
50% Discount on Outstanding PTCL dues
All customers who have disconnected their PTCL Landline connection before 31st of January 2013, either voluntarily or because of non-payment of PTCL bills in the past will be eligible for this offer. In addition to this, Double Play customers can also reconnect their Broadband services along with their Landline Services without any Reconnection charges.
Key Highlights:
PTCL Landline offers crystal clear voice quality with reliability and the most economical call rates
PTCL Landline offers Free On-Net Calls on Sundays
PTCL Landline offers affordable Call Packages
PTCL Landline has the largest network spread across the country
FAQs
Q1. Question: What is PTCL Reconnect Campaign?
A. Reconnect Landline is a special offer from PTCL whereby Landline Customers who had disconnected their services due to any reason in the past can reconnect their services and avail our special offer.
Q2. What is the Reconnect Campaign offer?
A.When you avail the Reconnect offer, you will benefit as follows:
i. There will be no Restoration Charges or Installation charges, therefore you save Rs 750.
ii. If you had a Broadband connection and want to reconnect your Broadband connection also, then there will be no Broadband Restoration or Installation charges. That will mean a saving of Rs 1,000.
iii. 50% Discount on Outstanding Dues to be paid in full by the customer
iv. Unlimited On-Net Calls for Rs. 250 per month till December 31st 2013
Q3. How can I avail Re-Connect offer?
A.You can avail this offer by calling 0800-8-0800 or visiting your nearest PTCL One Stop Shop (OSS). In case there is no OSS near in your area, please visit the nearest PTCL Exchange. The PTCL representative will guide you further.
Q4. Am I eligible for this offer?
A.All customers who have disconnected their PTCL Landline connection before 31st of January 2013, either voluntarily or because of non-payment of PTCL bills in the past, you will be eligible for this offer
Q5. Who are not eligible for Re-Connect?
A.Customers who have disconnected their PTCL Landline services after 31st January 2013 will not be eligible for this offer.
Q6.What will PTCL charge me for restoring my Landline Connection?
A.PTCL will not charge any Restoration Charges nor will PTCL charge any Installation Charges. However if any PTCL dues are outstanding against your account you will have to pay only 50% of your outstanding amount in lump sum for restoration of your services.
Q7. What if I have no outstanding dues?
A.You can visit any PTCL OSS and get your number restored. If there is no OSS in your area, please visit the nearest PTCL Exchange.
Q8. From where can I get my bill?
A.You can call 0800-8-0800 and we will send you the bill by courier
Q9. Where can I make the bill Payment?
A.You can make the bill payment at any PTCL One Stop Shop (OSS). If there is no OSS in your area, please visit the nearest PTCL Exchange.
Q10. Will I get my same number restored?
A.We cannot guarantee that you will get the same number. We will try to arrange the same number. But if that number has already been allocated to someone else, then we will allocate a new number to you.
Q11. How soon will I get my connection restored?
A.Our intent is to restore your services within 48 hrs after you have paid your bill. However due to technical reasons in some cases this may not be possible. In that case we will try to restore your services as soon as possible, within 7 days.
Q12. What if PTCL is unable to provide Landline services in my area now?
A.We will provide you with a PTCL Vfone Wireless Connection with same features and incentives
Q13. If I want to have a new Broadband and Smart TV services will I get any discount on these PTCL services?
A.No. Standard Broadband and Smart TV charges will apply, depending on the Broadband or Smart TV package you select.
Q14. What does On-Net call mean?
A.On-Net calls mean calls from PTCL Landline to PTCL Landline and PTCL Vfone.
Q15. What will be the charges for unlimited On-Net calls after December 2013?
A.Standard charges of Rs. 499 per month will be charged after December 2013.
Q16. Can I pay my bill in installments?
A.No. Since we are offering a 50% discount on your unpaid amount, the total payable amount has to be paid in full.
Q17. Who do I contact if I don’t receive the adjusted bill?
A.You can call PTCL Helpline 0800-8-0800
Q18. What will happen if receive arrears in the next monthly bill?
A.We will make sure it does not happen. However if due to any reason this happens, you can go to any PTCL OSS or PTCL Exchange and get your bill corrected.
Q19. Is it mandatory to have the reconnect in the name of the same customer or can it be given in the name of a relative if the customer is not in Pakistan, or has expired or does not want to restore in his own name?
A.The name can be changed to the blood relative after CNIC verification by the PTCL representative.
Q20. Can I pay the outstanding amount in the bank?
A.No. Customer can only pay in PTCL One Stop Shop (OSS) or PTCL Revenue Office.
Q21. After I receive the bill for payment to PTCL, how many days do I have to pay the bill?
A.You must pay the bill within 7 days from the date of receipt of the bill from PTCL.
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